FREQUENTLY ASKED QUESTIONS
WHY DO AIR CONDITIONERS NEED SERVICING?
Like all other equipment, servicing your air conditioner helps to maintain its optimal performance and extend its lifespan. So, enjoy better comfort, increased energy efficiency, and fewer repairs.
- Improved Air Quality
- Increased Operational Life
- Decreased Repair Costs
WHAT IS THE RESPONSE TIME FOR YOUR SERVICES?
We commit to responding to your enquiries within 24 hours or less. However, for emergencies, do contact us at +6012-308 3775.
DO YOUR SERVICES COME WITH A GUARANTEE PERIOD?
Yes. You will be accorded a 30-day workmanship guarantee for all our services.
WHAT IS THE DIFFERENCE BETWEEN GENERAL SERVICING AND CHEMICAL SERVICING, AND WHICH SHOULD I CHOOSE?
| General Servicing | Chemical Servicing | |
| Definition | General servicing uses only water to clean the internal parts of the air conditioner. | Chemical servicing uses chemical solutions to clean the internal part of the air conditioner. |
| Procedure | Our technician will clean internal parts like filters and coils and lubricate motor components. | Our technician will clean internal parts like filters and coils using acid and alkaline-based chemical solutions. |
| Suitability | Basic Regular Maintenance | In addition to regular maintenance, chemical servicing is effective for resolving more complicated issues, e.g., unpleasant odours, noise-related issues, leaking, ice forming on the evaporator coil or condenser, etc. |
| Frequency of service | Every 1 to 3 months | Required half-yearly or yearly |
| Time needed | 30 minutes | 45 minutes |
IS CHEMICAL SERVICING NECESSARY?
Chemical servicing is required when general servicing does not resolve the problems associated with your air conditioner. After a chemical service, your air conditioner will perform like new and have a longer lifespan. On top of that, you will also enjoy better air quality and save on your electricity bill.